Overview

We are seeking an enthusiastic and service-oriented Call Center Agent to join our team. In this role, you will be the primary point of contact for our customers, handling inbound and outbound calls to provide exceptional support, information, and problem-solving solutions.

Responsibilities

Answering Calls: Answer incoming calls promptly and professionally, identifying customer needs and offering appropriate solutions.

1. Customer Service: Provide information about products and services, handle complaints, and process orders.
2. Quality Assurance: Follow communication scripts and maintain compliance with company policies and regulations.
3. Technical Support: Offer technical support for products or services as needed, and escalate complex issues to the appropriate department.
4. Data Entry: Maintain records of all interactions, transactions, comments, and complaints within the customer database.
5. Sales Support: Identify opportunities to upsell or cross-sell products and services when appropriate.
6. Team Collaboration: Work closely with team members to ensure customer satisfaction and meet call center targets.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer support or call center environment.
• Strong verbal communication and listening skills.
• Ability to multitask and navigate computer systems.
• Empathetic and patient with a focus on problem-solving.
• Availability to work various shifts, including weekends and holidays.

Competency Level

• Novice: Entry-level candidates are welcome to apply, and training will be provided.
• Intermediate to Proficient: Experience in a similar role will be considered an advantage.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Career advancement opportunities
• Employee discounts